Privacy Policy Statement

We take your privacy and data protection seriously. This policy outlines what personal information we collect, how it is used, and the safeguards we employ in Malaysia.

Information We Collect

The types of information we collect enable us to provide dependable window cleaning services while respecting your privacy.

• Contact details, such as your name, phone number, and email address, for communication.
• Service information, including property type, address, and requested appointment times.
• Usage details from our website, like visit history and browser type, to improve online experience.
• Voluntary information, such as feedback or survey responses, to help us improve our services.

How We Use Your Information

Your personal data is used only for predefined, essential purposes related to window cleaning services.

• Confirming your booking or answering enquiries about window cleaning sessions.
• Managing appointments, dispatching cleaners, and maintaining quality control.
• Improving our services and responding to your feedback appropriately.
• Complying with Malaysian legal requirements on data retention and privacy.

Legal Basis for Processing

We process your personal data lawfully, for business needs and where required by law.

Our main legal basis includes contractual obligations, service provision, consent for marketing communications, and compliance with government requirements in Malaysia.

Information Sharing

Your data is treated with confidentiality. It may be shared only where necessary to deliver or support our services.

• With cleaning staff to arrange, schedule, and deliver your requested service as agreed.
• With IT and hosting partners to securely manage booking and communications infrastructure.
• As required by Malaysian authorities or law enforcement under applicable jurisdiction.

Data Security

We maintain appropriate administrative, physical, and technical safeguards to protect personal data from unauthorized access, misuse, loss, or alteration. Only authorized personnel may access your records, and regular reviews of security protocols are conducted for continued compliance.

Your Rights

You have certain legal rights concerning your data, subject to applicable laws in Malaysia.

• Request access to or a copy of your stored personal information.
• Request correction or update of incomplete, inaccurate, or outdated data.
• Withdraw consent for processing activities where your consent was given.
• Request deletion of your information, barring any regulatory necessity to retain it.

Use of Cookies

Cookies help us personalize your interaction, analyze service trends, and enhance the usability of our website for Malaysian visitors.

Read Cookie Policy Read Cookie Policy

Contact Us

Contact us with any privacy-related questions or to exercise your rights as a user or customer in Malaysia.

Policy Review and Updates

We may update this privacy document as our practices, technology, or Malaysian regulations evolve. Material changes will be communicated appropriately.