Terms and Conditions for Window Cleaning Services

These terms govern the use of our website and the window cleaning services we provide across Malaysia.

January 30, 2026

Acceptance of Terms

By accessing and booking our window cleaning services, you agree to comply with the rules stated below. If you do not agree, please refrain from using our service or site.

Definitions

The following definitions explain the terms used throughout these conditions:

• ‘User’ refers to anyone visiting our website or booking window cleaning services through fendiraluna.sbs.
• ‘Service’ means window cleaning or related support provided by our staff in Malaysia.
• ‘Company’ or ‘we’ means the Fendiraluna team responsible for operations, support, and communication.
• ‘Content’ means all text, images, or media on our site.

Service Use Requirements

Bookings are subject to availability, and we reserve the right to adjust or change them. Proper site access must be arranged for our cleaning staff’s safety and efficiency.

Eligibility

Our services are available to individuals and businesses in Malaysia who are capable of entering legally binding contracts under Malaysian law.

If you are under the age of 18, please do not book services without parental consent.

User Responsibilities

Users must provide accurate information and access for safe, efficient window cleaning.

• Give an accurate address, suitable access, and honest contact details.
• Arrange a safe environment on cleaning day, removing obstacles where needed.
• Notify us promptly about any hazards, issues, or required rescheduling.
• Adhere to scheduled appointment times and payment terms as communicated.

Prohibited Uses

The following acts are not allowed on our platform or with our services.

• Unauthorized commercial use, reselling, or unauthorised transfer of services.
• Posting offensive, defamatory, or illegal content through our site.
• Tampering with or disrupting our website or booking system functionality.
• Impersonating another person or misrepresenting your identity.
• Attempting to breach our data or security systems by any means.

Intellectual Property

All content and materials on this site, including logos and text, belong to Fendiraluna or its licensors. No part may be used or copied without written consent.

User-Provided Content

If you provide feedback or submit content, you allow us to use it as part of our service delivery, always remaining respectful of your privacy.

Commitment to Privacy Practices

We comply with Malaysian laws to protect your personal information, as detailed in our Privacy Policy and updated security measures. Privacy Policy

Liability and Disclaimer Limits

Our liability for damage or loss is limited and explained below. Please review carefully before using our services.

Limitation of Liability

We are not liable for indirect, incidental, or special damages. Our responsibility is limited to service quality as delivered.

Indemnity

By using our service, you agree to defend, indemnify, and hold Fendiraluna and its staff harmless from any claim or demand resulting from your actions.

Governing Law and Dispute Resolution

Disputes are handled according to Malaysian law and procedures.

Applicable Law Statement

All terms follow the rules and laws of Malaysia. Disputes are subject to Malaysian courts except as otherwise stated.

Termination

We reserve the right to terminate services or site access for policy breaches, with or without prior notice.

Policy Modifications

Service terms may be revised. Continued use after such updates means you accept changes as posted here.

Severability

If any provision is deemed unenforceable, the remaining conditions continue in effect as written.

Entire Agreement Scope

These terms form the entire agreement between the user and Fendiraluna for our window cleaning services.

Contact for Clarification

For questions about these terms, contact our Malaysian office directly.